Shipping Policy

Shipping Policy – Mad Running Junkies

(Last updated: November 2025)

1. Where we ship

We ship to all UK mainland addresses (England, Scotland, Wales) and Northern Ireland.
We also ship to Republic of Ireland, Isle of Man, Channel Islands, and most EU countries.

2. Order processing time

All orders are picked, packed and dispatched within 4 working days (Monday–Friday, excluding UK bank holidays) of receiving payment.
Most orders placed before 12 noon are dispatched the same or next working day, but we guarantee dispatch within 4 working days.

3. Delivery times and costs (UK mainland)

Shipping method

Delivery time (after dispatch)

Cost

Royal Mail 48 Tracked

2–3 working days

£3.95 (free on orders over £60)

Royal Mail 24 Tracked

1–2 working days

£4.95 (free on orders over £100)

DPD Next Working Day (Mon–Fri)

Next working day

£7.95

4. Other UK destinations & International

Destination

Service

Cost

Typical delivery time

Northern Ireland, Isle of Man, Scottish Highlands & Islands

Royal Mail 48 Tracked

£4.95

2–5 working days

Channel Islands, Republic of Ireland

Royal Mail International Tracked

£9.95

3–7 working days

EU countries

Royal Mail International Tracked or DPD

From £11.95

4–10 working days

(Exact international costs are calculated at checkout based on weight and destination.)

5. Order tracking

Every order is sent with tracking. You will receive a tracking link by email as soon as your parcel is dispatched.

6. Pre-orders & event merchandise collected at races

If you choose “Collect at Race” during checkout there is no shipping charge and we’ll hand your items to you at race registration. Items not collected will be posted to you free of charge within 7 days of the event.

7. Christmas & peak periods

During December and immediately after major events or Christmas we may need the full 4 working days (and occasionally slightly longer). We’ll always let you know by email if there is any delay.

8. Lost or delayed parcels

If your order has not arrived within 10 working days of the dispatch email, please contact us at shop@madrunningjunkies.com and we will investigate and resend or refund free of charge.

9. Contact us

Any questions about shipping or your order?
Email: madrunningjunkies@gmail.com
Phone / WhatsApp: 07904522123 (Mon–Fri 9 am–5 pm)

Thank you for supporting Mad Running Junkies – we’ll get your gear to you as fast as we run the downhills!

Mad Running Junkies
South Wales, UK