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Refund Policy

A legal disclaimer

Returns & Refund Policy – Mad Running Junkies

(Last updated: November 2025)

We want you to be 100% happy with everything you buy from us. Below is our straightforward, UK-law-compliant policy.

1. Event entries (races, camps, workshops)

  • Entries are non-refundable except when we cancel the entire event (full refund or transfer to another event of your choice).

  • You can transfer your place to another runner or to a future Mad Running Junkies event up to 14 days before race day (small admin fee of £5 may apply).

  • No refunds or transfers for no-shows, injury, illness, or change of mind after the 14-day cut-off.

2. Merchandise & online shop purchases

You have the right to cancel and return most items within 14 days of receiving them for any reason (Consumer Contracts Regulations 2013).

Cooling-off period (online/distance purchases)

  • You have 14 days from the day you receive your order to tell us you want to cancel.

  • You then have another 14 days to return the items to us.

  • We will refund the full amount (including the original postage cost) within 14 days of receiving the returned items, or sooner if you provide proof of posting.

How to return

  1. Email shop@madrunningjunkies.com with your order number and reason (not required, but it helps us improve).

  2. Return the items unused, in original condition with tags/packaging to:
    Mad Running Junkies Returns
    Unit 12, Trecenydd Business Park
    Caerphilly, CF83 2RZ
    United Kingdom

  3. We recommend using a tracked service – you are responsible for the items until they reach us.

Items that cannot be returned

  • Underwear, socks, or any clothing worn/next-to-skin for hygiene reasons

  • Personalised or custom-made items

  • Sale/clearance items clearly marked “non-returnable”

  • Digital downloads or gift vouchers

Faulty or incorrect items

If something arrives damaged, faulty, or we sent the wrong item/size, we will cover all return postage costs and send a replacement or full refund immediately. Just contact us within 30 days of receipt with a photo if possible.

3. Refunds – how you get your money back

  • Refunds are issued to the original payment method.

  • Event transfers appear as a credit on your account (or new entry confirmation).

  • Refunds normally appear in your account within 3–5 working days, but can take up to 14 days depending on your bank or card issuer.

4. Contact us

Any questions about returns or refunds?
Email: madrunningjunkies@gmail.com
Phone / WhatsApp: 07904522123 (Mon–Fri 9 am–5 pm)

We’re runners too – we’ll sort it quickly and fairly.

Mad Running Junkies
South Wales, UK

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